Privacy Policy for Pintwire Broadband

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.

This Privacy Policy explains how Pintwire Infomatics Pvt. Ltd. (operating under the brand name "Pintwire Broadband") collects, uses, and discloses your information when you use our services. The terms "We" / "Us" / "Our"/"Company" individually and collectively refer to "Pintwire Infomatics Pvt. Ltd." and the terms "You"/"Your"/"Yourself" refer to the users.

This Privacy Policy is a legally binding document between you and Pintwire Infomatics Pvt. Ltd. The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and Pintwire Infomatics Pvt. Ltd. for your use of our services.

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully. By using our services, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

By providing us your Information or by making use of the facilities provided by our services, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you:

• Personal Data: While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
• Name, email address, phone number, and postal address
• Government-issued identification such as Aadhaar, PAN card, or other ID as required by Indian regulations
• Billing information and payment details
• Service preferences and communication preferences
• Medical records and history (if applicable)
• Sexual orientation (if applicable)
• Biometric information (if applicable)
• Address ID Proofs and Photo ID Proof
• Password
• Occupation and interests
• Usage Data: We may also collect information on how you access and use our services, including:
• Internet Protocol (IP) address, browser type, browser version
• Usage patterns, traffic data, and browsing history
• Data consumption, connection speeds, and service diagnostic information
• Device information including device type, operating system, and network information

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

Cookies and Tracking

To improve the responsiveness of our sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our service, including monitoring the usage of our service
• To manage your account, process payments, and provide customer support
• To contact you regarding service updates, technical notifications, and administrative messages
• To comply with legal obligations, including Know Your Customer (KYC) requirements as per Indian regulations
• To improve our services, website, and customer experience
• To detect, prevent and address technical issues and security threats
• To provide relevant service recommendations and promotional offers with your consent
• To maintain, protect, and improve its services (including advertising services) and for developing new services

Data Retention

Pintwire Infomatics Pvt. Ltd. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

As per Indian regulations, particularly those set by the Department of Telecommunications (DoT) and the Telecom Regulatory Authority of India (TRAI), we are required to retain certain information for specified time periods.

Data Security

The security of your data is important to us. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Links to the Other Sites

Our policy discloses the privacy practices for our own services only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in any way for your use of such sites.

Disclosure of Data

We may disclose your personal information in the following situations:

• Legal Requirements: When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition
• With Group Companies: We proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
• Service Providers: To trusted third parties who assist us in operating our service, conducting our business, or servicing you
• With Your Consent: With your explicit consent for specific purposes communicated to you

Your Rights

Under applicable Indian laws, including the Information Technology Act, 2000 and its amendments, you have certain rights regarding your personal data, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information, subject to legal retention requirements
• The right to withdraw consent for processing where consent is the basis for processing

Children's Privacy

Our services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Grievance Redressal Mechanism

Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature:

• Grievance Officer: Manoj Kumar
• Email: [email protected]
• Address: Pintwire Infomatics Pvt. Ltd., Shop No 12, Sai Plaza, Shrinagar Road, Raipur, Chhattisgarh, India
• Phone: Call - +91 9584422255, WhatsApp Only - +91 7587088344

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: Call - +91 9584422255, WhatsApp Only - +91 7587088344
• By mail: Pintwire Infomatics Pvt. Ltd., Shop No 12, Sai Plaza, Shrinagar Road, Raipur, Chhattisgarh, India