Privacy Policy for Pintwire Broadband

This Privacy Policy explains how Pintwire Infomatics Pvt. Ltd. (operating under the brand name "Pintwire Broadband") collects, uses, and discloses your information when you use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you:

• Personal Data: While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
• Name, email address, phone number, and postal address
• Government-issued identification such as Aadhaar, PAN card, or other ID as required by Indian regulations
• Billing information and payment details
• Service preferences and communication preferences
• Usage Data: We may also collect information on how you access and use our services, including:
• Internet Protocol (IP) address, browser type, browser version
• Usage patterns, traffic data, and browsing history
• Data consumption, connection speeds, and service diagnostic information
• Device information including device type, operating system, and network information

How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our service, including monitoring the usage of our service
• To manage your account, process payments, and provide customer support
• To contact you regarding service updates, technical notifications, and administrative messages
• To comply with legal obligations, including Know Your Customer (KYC) requirements as per Indian regulations
• To improve our services, website, and customer experience
• To detect, prevent and address technical issues and security threats
• To provide relevant service recommendations and promotional offers with your consent

Data Retention

Pintwire Infomatics Pvt. Ltd. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

As per Indian regulations, particularly those set by the Department of Telecommunications (DoT) and the Telecom Regulatory Authority of India (TRAI), we are required to retain certain information for specified time periods.

Data Security

The security of your data is important to us. We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Disclosure of Data

We may disclose your personal information in the following situations:

• Legal Requirements: To comply with a legal obligation, court order, or governmental request
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition
• Service Providers: To trusted third parties who assist us in operating our service, conducting our business, or servicing you
• With Your Consent: With your explicit consent for specific purposes communicated to you

Your Rights

Under applicable Indian laws, including the Information Technology Act, 2000 and its amendments, you have certain rights regarding your personal data, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information, subject to legal retention requirements
• The right to withdraw consent for processing where consent is the basis for processing

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: Call - +91 9584422255, WhatsApp Only - +91 7587088344
• By mail: Pintwire Infomatics Pvt. Ltd., Shop No 12, Sai Plaza, Shrinagar Road, Raipur, Chhattisgarh, India